Virgin Media's promise of a "seamless connection" clearly fell short, especially when it mattered most for your business. Backup solutions like a 4G dongle are meant to offer peace of mind, but when they fail, it can lead to significant disruption.The lack of effective customer service only adds insult to injury. A long wait for support, coupled with navigating automated menus and an unresponsive chatbot, is unacceptable, particularly for a business customer paying a premium for reliability.Canceling the dongle seems like a reasonable immediate step, and exploring other providers who offer more robust support and reliable backup options could be wise. Additionally, you might want to look into alternative 4G/5G backup solutions from providers that specialize in business continuity.
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