I’ve been with Virgin Plus internet for a few years, and honestly, the service has gone downhill badly over the last two years.
At the beginning, everything worked great. But now? It’s been nothing but frustration.
Customer service is a nightmare — it’s almost impossible to reach a real person, and when you finally do, there are no proper notes on your file, so you end up repeating the same issues over and over again. Most of the time, you’re stuck dealing with automated systems that don’t help at all.
The internet itself is completely unstable. The modem disconnects and reconnects at least 10 times a day, which makes it unreliable for anything important. The TV service is just as bad, constantly pixelating and cutting out.
On top of that, I’ve had multiple modem replacements, and some of them arrived clearly used, damaged, or not even working properly. It’s unacceptable to send out returned equipment as “replacements” without ensuring they’re in good condition.
Overall, the quality of service has seriously declined. What used to be a reliable provider has turned into a constant headache. Very disappointing.
Claim your business profile now and gain access to all features and respond to customer reviews.
