Name: virginplus.ca
Telephone: 000000000
Rating: 1.6

Joe m Guest

Horrible do not use, alot of internet issues, Made appointment for tech to come. Confirmation sent f

Horrible do not use, alot of internet issues, Made appointment for tech to come. Confirmation sent for Appointment made Feb20 between 12pm-5pm. Never showed up.. no call. Then tech calls next day at 9am saying he was on his way. Ya one day later. What a joke

Date of experience: Feb 21, 2026

Joe m Guest

1 week ago

Horrible do not use

Horrible do not use, alot of internet issues, Made appointment for tech to come. Confirmation sent for Appointment made Feb20 between 12pm-5pm. Never showed up.. no call. Then tech calls next day at 9am saying he was on his way. Ya one day later. What a joke

Date of experience: Feb 20, 2026

Wendy Ann Guest

1 week ago

Edited review as per Trustpilot

Unlike apparently literally everyone else, I have no issues with the service or customer service. My issue is with the device I supposedly upgraded to and am now stuck in a 2-year contract paying $1 a month for. The Ahlo phone is such complete garbage that I can't even fully express it here. If I could return it, and go back to using my old cracked and broken Motorola phone, I would be way, way happier. Nothing works the way it's supposed to on it and it's so slow and the battery holds a charge for maybe 4 hours tops. What a disgraceful so-called "upgrade".Once I'm done paying for this phone, it'll be going directly into the trash, along with my Virgin+ patronage.

Date of experience: Feb 19, 2026

Lucette Guest

2 weeks ago

The best of the best

I purchased a mobile phone at Carlingwood Mall.The agent Ahmed was extreemly courteous and helpful.His knowledge is uncomparable. He did his utmost to help me in every way possible regarding billing etc.I have always been satisfied with Virgin Plus and the staff but this time, I got the best of the best to serve me.Thank you!

Date of experience: Feb 14, 2026

erik Guest

2 weeks ago

Worst experience ever

Wordt experience ever, impossible to talk to anybody. Painfull

Date of experience: Feb 11, 2026

Allan King Guest

3 weeks ago

Why didn't I read these ratings before…

Why didn't I read these ratings before I signed up for Virgin Plus. It is a complete disaster. I signed up for the Canada US Mexico plan and the phone would not work at all in the United States. I spent hours trying to register and change the settings. The virtual assistant is completely useless and then I got to the live bodies and they were completely useless also. So many hours wasted!

Date of experience: Feb 04, 2026

윤아 김 Guest

1 month ago

Terrible

Terrible. Terrible customer service ever. I still can't believe who I called with was from the service centre. That staff attitude was not proper AT ALL. I still CAN'T believe it. Vergin plus was the Terrible customer service EVER.