I chose this service expecting a strictly adults-only atmosphere where onboard rules—especially those affecting fellow guests—would be reliably enforced. Unfortunately, that has not been our experience. Throughout our trip, guests in the adjacent cabin have repeatedly smoked cannabis on their terrace. The odor consistently drifts into our cabin and surrounding outdoor areas, making it impossible for us to enjoy our own terrace or even keep the balcony door open for fresh air. This has significantly impacted our comfort and our ability to use the cabin we paid for. We have reported this issue to the support team five separate times. While the guests in question deny smoking when approached, the smell remains persistent and unmistakable, and we have personally witnessed the behavior. Regardless of denial, the disturbance to neighboring cabins continues. As I write this review, we are still onboard, and the same behavior is still occurring. Despite multiple reports, no effective enforcement or resolution has been provided. As guests, we feel powerless while a clear policy violation continues to affect our stay in real time. An adults-only cruise should not imply that rules are optional or unenforceable—especially when one guest’s behavior directly interferes with another guest’s ability to enjoy their private space. Being unable to use your terrace or ventilate your cabin due to ongoing policy violations is not acceptable on a premium cruise. I wanted to love this experience, but the lack of accountability and guest support has overshadowed it. I sincerely hope this service reevaluates how it enforces its own rules, because without enforcement, those rules lose their meaning.
Claim your business profile now and gain access to all features and respond to customer reviews.
Ahoy! Virgin Voyages sets sail on 18+ cruises in the Caribbean and Mediterranean with home ports in Miami, Florida and Barcelona, Spain. Virgin Voyages' experiences bring a ‘Sea Change’ to the cruise industry through a commitment to sustainability and diversity, as well as reigniting the discovery and passion for travel that our Sailors demand.
The first ship, Scarlet Lady will sail to our Caribbean destinations including Bimini, Puerto Plata, Costa Maya, Playa del Carmen, Cozumel, Key West, and San Juan. Sailors will venture on 4- to 7-night, no rules, no limits sea voyages filled with seaborne intrigue, 20+ gourmet eateries, stunning shows by famous DJs, wellness and relaxation, and--yes--partying till the sun’s up. See more
