One of the poorest customer service experiences I've encountered. Response times to emails are typically over ten days, with a lack of resolution and unanswered questions. There were issues with payment discrepancies, and they were unwilling to issue refunds for services canceled months prior. Now, I have to involve my credit card company to reclaim my money. Thankfully, the cruises themselves are better than their Sailor Services.
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Ahoy! Virgin Voyages sets sail on 18+ cruises in the Caribbean and Mediterranean with home ports in Miami, Florida and Barcelona, Spain. Virgin Voyages' experiences bring a ‘Sea Change’ to the cruise industry through a commitment to sustainability and diversity, as well as reigniting the discovery and passion for travel that our Sailors demand.
The first ship, Scarlet Lady will sail to our Caribbean destinations including Bimini, Puerto Plata, Costa Maya, Playa del Carmen, Cozumel, Key West, and San Juan. Sailors will venture on 4- to 7-night, no rules, no limits sea voyages filled with seaborne intrigue, 20+ gourmet eateries, stunning shows by famous DJs, wellness and relaxation, and--yes--partying till the sun’s up. See more
