I selected this service anticipating a strictly adults-only atmosphere where onboard rules—particularly those affecting fellow guests—would be reliably enforced. Regrettably, this has not been our experience. Throughout our trip, guests in the adjacent cabin have repeatedly smoked cannabis on their terrace. The odor continuously wafts into our cabin and nearby outdoor spaces, making it impossible for us to enjoy our own terrace or even keep the balcony door open for fresh air. This has greatly diminished our comfort and our ability to utilize the cabin we paid for. We have reported this issue to the support team five times. While the guests in question deny their actions when confronted, the smell remains pervasive and unmistakable, and we have personally observed the behavior. Regardless of their denial, the disturbance to neighboring cabins persists. As I write this review, we are still onboard, and the same situation continues. Despite numerous reports, no effective action or resolution has been provided. As guests, we feel powerless while a clear violation of policy continues to disrupt our stay. An adults-only cruise should not imply that rules are optional or unenforceable—especially when one guest’s actions directly hinder another guest’s enjoyment of their private space. Being unable to use your terrace or ventilate your cabin due to ongoing breaches of policy is unacceptable on a premium cruise. I truly wanted to enjoy this experience, but the lack of accountability and guest support has overshadowed it. I sincerely hope this service reevaluates how it enforces its own rules, as without enforcement, those rules lose their significance.
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Ahoy! Virgin Voyages sets sail on 18+ cruises in the Caribbean and Mediterranean with home ports in Miami, Florida and Barcelona, Spain. Virgin Voyages' experiences bring a ‘Sea Change’ to the cruise industry through a commitment to sustainability and diversity, as well as reigniting the discovery and passion for travel that our Sailors demand.
The first ship, Scarlet Lady will sail to our Caribbean destinations including Bimini, Puerto Plata, Costa Maya, Playa del Carmen, Cozumel, Key West, and San Juan. Sailors will venture on 4- to 7-night, no rules, no limits sea voyages filled with seaborne intrigue, 20+ gourmet eateries, stunning shows by famous DJs, wellness and relaxation, and--yes--partying till the sun’s up. See more
