We have a cruise booked with 24 people for our wedding in Italy. We have sailed with Virgin 3 times before, 2 of which in Rockstar suites.
We have had nothing but issue after issue with their customer service team. You get a different answer every time you call! Noe we have asked to add a 3rd person to an existing room and after an hour and a half in the phone we have got a yes and we asked for an email confirmation which we got. Now we just called to book it and they are saying it can’t be done!
We have about 150k worth of combined bookings and we have booked the flights for this additional person and we are stuck with no room for them now.
Great when you’re on the ship but customer service is inconsistent and some of the worst I’ve ever seen!!!
Richard Branson you should be embarrassed!!
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Ahoy! Virgin Voyages sets sail on 18+ cruises in the Caribbean and Mediterranean with home ports in Miami, Florida and Barcelona, Spain. Virgin Voyages' experiences bring a ‘Sea Change’ to the cruise industry through a commitment to sustainability and diversity, as well as reigniting the discovery and passion for travel that our Sailors demand.
The first ship, Scarlet Lady will sail to our Caribbean destinations including Bimini, Puerto Plata, Costa Maya, Playa del Carmen, Cozumel, Key West, and San Juan. Sailors will venture on 4- to 7-night, no rules, no limits sea voyages filled with seaborne intrigue, 20+ gourmet eateries, stunning shows by famous DJs, wellness and relaxation, and--yes--partying till the sun’s up. See more
