I received a voucher for a case of wine after an online purchase, assuming it was a one-time deal for about £60. I was unaware that I would be enrolled in an ongoing subscription, and my card would be charged again without consent. A month later, £137 was withdrawn from my account for another case. I reached out to the support team to cancel my subscription, but the promised email confirmation never came. The delivery still arrived, and I faced further difficulties in returning it for a refund. The responses I received were frustratingly unhelpful.
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