I called to clarify if this was a membership with automatic billing, and I was assured it wasn't. I could purchase as I wanted, and the wine club was optional. A month later, they charged £30 to my credit card and sent an email full of irrelevant promotions and credits (which felt like tricks). I was intentionally misled by the staff; this feels like a scam. After I threatened to dispute the charge, they claimed to have refunded me and canceled my membership. I'll wait to see if that actually happens—last time they lied, so I don't trust them at all. Steer clear, no matter how appealing their introductory offer may seem. The brand used to represent quality, but now it feels unreliable.
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