I’m extremely disappointed with Virtually There due to misleading information on their Registered Office service.
I subscribed based on their claim of “10 free post-scans sent to your inbox monthly.” Recently, when I received mail and tried to view it online, I was shown the message:
“Subscription type missing – You do not have a Virtual Office subscription enabled.”
After calling their hotline, I was told that the so-called “10 free post-scans” do NOT cover normal business letters at all. Apparently, they only apply to mail from Companies House and HMRC. If you want to read actual business mail, you must also purchase their Virtual Office service.
This came as a big surprise, because this limitation is not clearly stated on their Registered Office page or in their FAQ. In my opinion, this is a hidden term and makes the advertised feature very misleading.
I’m sharing this to warn others: please be very careful about what you’re subscribing to here — it may not be what you expect. I certainly wouldn’t have signed up had this been made clear upfront.
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Virtually There is the UK’s trusted provider of virtual offices, registered office addresses, and call answering services designed to help small businesses, startups, and entrepreneurs work smarter.
With premium business addresses in London, Manchester, Birmingham, Bristol, Edinburgh, Leeds, and across the UK, we make it easy to protect your privacy, establish a professional presence, and stay compliant with Companies House requirements.
Our secure online portal gives you instant access to your mail and services, backed by award-winning customer support and full AML compliance for peace of mind. Whether you’re running your business from home, expanding into new markets, or simply want to save time with our professional call answering partner, Virtually There is here to help.
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