Review Time
I’m extremely disappointed with Virtually There due to misleading information on their Registered Office service.
I subscribed based on their claim of “10 free post-scans sent to your inbox monthly.” Recently, when I received mail and tried to view it online, I was shown the message:
“Subscription type missing – You do not have a Virtual Office subscription enabled.”
After calling their hotline, I was told that the so-called “10 free post-scans” do NOT cover normal business letters at all. Apparently, they only apply to mail from Companies House and HMRC. If you want to read actual business mail, you must also purchase their Virtual Office service.
This came as a big surprise, because this limitation is not clearly stated on their Registered Office page or in their FAQ. In my opinion, this is a hidden term and makes the advertised feature very misleading.
I’m sharing this to warn others: please be very careful about what you’re subscribing to here — it may not be what you expect. I certainly wouldn’t have signed up had this been made clear upfront.
Great service & Virtual office in Glasgow for my Ltd Company, monthly DD, very affordable, they scan all mail and upload to virtual site, you can access 24 hrs day, and will also post your mail for small fee, great service, quick response to emails customer services, great service 5 star ⭐ xxxxx
Really happy with the service from Virtually There. It was ideal for a new startup. The post scanning was quick and high quality. A supplier mistakenly sent a small parcel there by mistake and the team were very good about helping me get it collected from them and shipped to my home address. Highly recommended.
I’m extremely disappointed with Virtually There due to misleading information on their Registered Office service.I subscribed based on their claim of “10 free post-scans sent to your inbox monthly.” Recently, when I received mail and tried to view it online, I was shown the message:“Subscription type missing – You do not have a Virtual Office subscription enabled.”After calling their hotline, I was told that the so-called “10 free post-scans” do NOT cover normal business letters at all. Apparently, they only apply to mail from Companies House and HMRC. If you want to read actual business mail, you must also purchase their Virtual Office service.This came as a big surprise, because this limitation is not clearly stated on their Registered Office page or in their FAQ. In my opinion, this is a hidden term and makes the advertised feature very misleading.I’m sharing this to warn others: please be very careful about what you’re subscribing to here — it may not be what you expect. I certainly wouldn’t have signed up had this been made clear upfront.
I strongly recommend avoiding this company. My experience has been nothing but frustrating and time-consuming.I have had multiple active subscriptions with them, yet their website has repeatedly failed to allow me to make payments due to persistent error messages. Despite this, I have received threatening emails claiming I have outstanding balances and warning that my account would be referred to a debt collection agency if payment was not made.This is particularly unacceptable when the website itself prevents payment on multiple occasions. To make matters worse, the company has been unable to provide a clear or final outstanding balance and has even claimed I owe money for an invoice that has already been paid — which is clearly marked as paid on their own system.After exhausting my patience and time, I requested that all subscriptions be cancelled immediately, as this situation has begun to negatively impact my business operations.The lack of system reliability, inaccurate billing, and poor communication makes this company impossible to deal with. There are far better alternatives available — save yourself the stress and go elsewhere.
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Virtually There is the UK’s trusted provider of virtual offices, registered office addresses, and call answering services designed to help small businesses, startups, and entrepreneurs work smarter.
With premium business addresses in London, Manchester, Birmingham, Bristol, Edinburgh, Leeds, and across the UK, we make it easy to protect your privacy, establish a professional presence, and stay compliant with Companies House requirements.
Our secure online portal gives you instant access to your mail and services, backed by award-winning customer support and full AML compliance for peace of mind. Whether you’re running your business from home, expanding into new markets, or simply want to save time with our professional call answering partner, Virtually There is here to help.
Join thousands of UK businesses who already trust Virtually There to manage their business address and communications so you can focus on growth.See more
