Had an issue with my credit card on file to renew my subscription (it's an every other year plan, so my cardholder blocks it every time) Was not able to resolve on my own, so contacted Pearl in customer service. Not only was she able to resolve the card issue, she offered my upgraded plan with more benefits and tools and for LESS THAN THE PRICE I would have paid with my existing plan. Love VirtualShield...Have had no attempted fraud on many family devices since we've been using the service for past 5+ years. Highly recommend.
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