Review Time
Had an issue with my credit card on file to renew my subscription (it's an every other year plan, so my cardholder blocks it every time) Was not able to resolve on my own, so contacted Pearl in customer service. Not only was she able to resolve the card issue, she offered my upgraded plan with more benefits and tools and for LESS THAN THE PRICE I would have paid with my existing plan. Love VirtualShield...Have had no attempted fraud on many family devices since we've been using the service for past 5+ years. Highly recommend.
I had the pleasure of working with a representative who addressed all my inquiries and showed remarkable patience as I considered my options. They demonstrated extensive knowledge, shared valuable insights, and maintained a professional yet caring approach to my personal situation. I plan to return to the service because of this outstanding customer support. It's clear that the company values excellent employees like this representative, who genuinely enhance the customer experience. Thank you once more!
I wholeheartedly endorse the outstanding customer service provided. The representative has been very professional and polite in assisting me this year. As I begin my seventh year, I rate the representative and their team 5 stars for their exceptional support.
I highly recommend the outstanding customer service from the company. The representative has been very professional and courteous in assisting me this year. As I start my seventh year, I give the representative and the team 5 stars for their excellent work.
I've been using the service for over 7 years and have been very satisfied. The customer support is exceptional. I spoke with two fantastic members of the support team, one who helped me with my payment setup issue and another who was very helpful in upgrading my plan. I've never experienced this level of service elsewhere, and I'm thrilled with everything.
I've collaborated with the representative on multiple occasions. They are very personable and follow through with answers to my questions. I appreciate the options provided to help me decide which program suits my needs best. I have used the service for around 5 years and have been very pleased. It gives me peace of mind knowing my system is well protected, and the representative adds that extra touch of professionalism.
I'm extremely grateful for all the enhancements that the service has introduced since I joined in 2020. The representative I've been communicating with has been remarkably responsive and helpful, even for someone like me who isn't very tech-savvy!
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