My experience with this service has been very disappointing. The website fails to remember my account. When I try to create a new account, it claims "this user already exists, please activate account." Upon activation, it responds with "this user ID is not recognized." Additionally, the representatives consistently ask for documents that aren't even listed. Overall, it's a frustrating experience, and I believe the service is in need of serious improvement.
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VFS Global, also known as "Visa Facilitation Services Global," is an outsourcing and technology services company that serves governments and diplomatic missions worldwide.