Review Time
The worst web service I’ve ever used. I went through weeks of stress just trying to book an appointment. Constant account restrictions, random blocks for no reason, and overall a terrible experience. I’m not joking. It was truly awful.
This company is a clear scam. I always pay the full premium service when booking dates online for my Thai wife, and when she goes to arrange the documents for them, they force her to pay for the entire service I paid for again, and she pays another 3,500 baht. This is pure deception.
Initial application process. VFS waste people time and patience as we keep trying your pathetic website to gain an appointment. Disgusting waste of time. Vfs have now brought me three hours closer to the time I will die and it was wasted on trying to book an appointment with with this sole provider!
Poor .
Not at all helpful VFS Global Bengaluru. Worst experience at VFS Bangalore.
Staff is misleading and unhelpful. For minor changes, they force you to rebook appointments unless you pay extra for so-called “premium lounge” which cost another 5K INR services. Even after paying, there is no premium treatment — same queue, no real support, and extremely high charges (5x for printing). Applicants are constantly pushed to take premium services as if staff has sales targets. No transparency, no accountability. Feels like a scam. Highly disappointed.
This has been an incredibly frustrating and poorly structured application process I've encountered, all for a simple document. Initially, you're compelled to upload very specific photos, but the system continuously rejects them regardless of your efforts. There's a lack of clear instructions, no helpful error messages, just repeated rejections. Then, you're required to print everything, pay again for passport-size photos, and visit a notary just to verify documents in an unnecessarily outdated and cumbersome process. The most frustrating part is scheduling an appointment.
The website vaguely states that bookings open "at regular intervals" without specifying any details. No times, no windows, no clarity. You're left to guess. Only after some inquiries do you learn that you need to check early in the morning or late at night. Why isn’t this information clearly presented on the site? After several days of constant checking, I finally find an available slot. I begin the booking process, and despite having an account, the system requires me to re-enter almost all my information again. At this point, I've already filled out 90% of the details multiple times. When I attempt to make a minor correction, guess what happens?
The system logs me out, and by the time I log back in, all the appointment slots are taken. Days of effort, wasted money, and endless frustration for just a simple document. This entire experience feels unfriendly to users, poorly communicated, and badly designed. It's completely unacceptable in today's world. If anyone responsible actually tried using this system, they would realize how flawed it is.
I attempted to secure dates through the app to visit the offices in Melbourne for a passport renewal. After activating my account, the app repeatedly claimed my email address was incorrect, which it wasn't. After many attempts, I finally reached the date selection page, only to find that no appointment slots were available. I then tried calling their support number, but received no help, just a system-generated response.
I feel a strong need to voice my extreme frustration and disbelief regarding the astonishingly unprofessional and incompetent level of work I've encountered. It is remarkable how the team seems to excel at employing every possible tactic—ethical or unethical—to extract money from clients. This situation is completely unacceptable and highlights a serious deficiency in integrity and skill. I demand prompt resolution and a clear explanation for this unacceptable behavior.
My experience with this service has been very disappointing. The website fails to remember my account. When I try to create a new account, it claims "this user already exists, please activate account." Upon activation, it responds with "this user ID is not recognized." Additionally, the representatives consistently ask for documents that aren't even listed. Overall, it's a frustrating experience, and I believe the service is in need of serious improvement.
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VFS Global, also known as "Visa Facilitation Services Global," is an outsourcing and technology services company that serves governments and diplomatic missions worldwide.
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