I attempted to secure dates through the app to visit the offices in Melbourne for a passport renewal. After activating my account, the app repeatedly claimed my email address was incorrect, which it wasn't. After many attempts, I finally reached the date selection page, only to find that no appointment slots were available. I then tried calling their support number, but received no help, just a system-generated response.
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VFS Global, also known as "Visa Facilitation Services Global," is an outsourcing and technology services company that serves governments and diplomatic missions worldwide.