This has been an incredibly frustrating and poorly structured application process I've encountered, all for a simple document. Initially, you're compelled to upload very specific photos, but the system continuously rejects them regardless of your efforts. There's a lack of clear instructions, no helpful error messages, just repeated rejections. Then, you're required to print everything, pay again for passport-size photos, and visit a notary just to verify documents in an unnecessarily outdated and cumbersome process. The most frustrating part is scheduling an appointment.
The website vaguely states that bookings open "at regular intervals" without specifying any details. No times, no windows, no clarity. You're left to guess. Only after some inquiries do you learn that you need to check early in the morning or late at night. Why isn’t this information clearly presented on the site? After several days of constant checking, I finally find an available slot. I begin the booking process, and despite having an account, the system requires me to re-enter almost all my information again. At this point, I've already filled out 90% of the details multiple times. When I attempt to make a minor correction, guess what happens?
The system logs me out, and by the time I log back in, all the appointment slots are taken. Days of effort, wasted money, and endless frustration for just a simple document. This entire experience feels unfriendly to users, poorly communicated, and badly designed. It's completely unacceptable in today's world. If anyone responsible actually tried using this system, they would realize how flawed it is.
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VFS Global, also known as "Visa Facilitation Services Global," is an outsourcing and technology services company that serves governments and diplomatic missions worldwide.