I was charged about 190 CAD for a process that officially costs only 7 CAD. The website closely resembles the official government application, which makes the payment seem mandatory rather than an optional third-party service.
Even worse, I received my document independently before they had even submitted any application, meaning no real service was provided. Despite this, they only issued a partial refund instead of returning the full amount.
Very misleading and disappointing experience.
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