visible.com

I have had this service for years (6+). It started going downhill when they introduced the new plans

I have had this service for years (6+). It started going downhill when they introduced the new plans and it only got worse as time went on.

It is a one star review because my data very rarely works. If the service isn’t functioning and doesn’t work then they aren’t even selling a functional product.

To be clear calls and texts work fine but data is rarely available at home or my work location. In fact prior to writing this, my phone bounced back-and-forth from one bar to SOS.

The thing is the service worked great for the first several years at both of these locations. It only started to degrade when they introduced those more expensive plans.

The only reason that I still use them is because I purchased a new iPhone Pro Max from them about a year and a half ago and my AppleCare is through them so if I leave, I lose that.

I had to put an eSIM from another prepaid carrier into my old phone and I use the hotspot on that old pixel 6 so I can have data on my year and a half old iPhone Pro Max. It’s inexcusable to have a product this bad.

Over the last year and a half I probably spent 60+ hours on the phone with their tech support. The first problem that pops up is you can’t get past their AI and speak to a real person unless you do these repetitive troubleshooting steps that I have literally done a hundreds of times before.

When you do get through to someone, you’ll spend a significant amount of time with them going over some of the same things you did in the troubleshooting. When that support person concludes that they can’t do much for you the finally pass you along to a higher ranking support person. After that second person hands you off, you usually get what they call a network engineer that does know what they’re doing.

They typically get my phone working but their conclusion is always that the network is unstable in my area. Then they do something on their end which I suspect is giving me first priority to the data so the phone works, but it only lasts 24 hours before it reverts to a non-functioning status.

Then you have to start the whole process over if you want functioning data. A support session that gets me to a network engineer usually takes one to two hours and it is incredibly impractical to do that every day.

Over the years, I’ve recommended numerous people to Visible when the service worked and again it worked for years from these locations.

In 2026 I wouldn’t recommend it to anyone based on my experiences and I would simply say buyer beware and avoid at all costs. Whatever you do don’t buy a phone from them you finance as you will be stuck with them like me.

Date of experience: Feb 24, 2026