I made a purchase in December for my glasses and while the glasses are very nice I have had such disappointing service from customer service. The item was shipped from Germany meaning I incur a customs charge. When the item has been labelled for shipping it has been labelled incorrectly and for DOUBLE the cost actually paid. This means that I have been charged an extra £55 customs charge that I should not have paid. Initially customer services replied about this and I have not heard anything since rhe first week of January now. Super disappointed that the company wouldn't rectify their mistake as it is a massive extra cost for me. I won't be using them again.
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