The glasses were as described so no complaints there, hence not one star, but the communication from the company is truly awful. The order was taking quite a long time to be sent (in-stock frames only, no lenses) so I sent a couple of emails to chase up but never got a response. I also tried calling a few times but no one ever picked up. After eventually receiving the frames, I decided to return one pair (I ordered two pairs as part of their try-at-home process). However, I got no confirmation that they received them after the tracking showed them as delivered so I sent them a chase-up email. Again, no response. Still waiting for the refund.The website isn’t a scam from my experience but it does give that kind of impression with the minimal online presence, cheap prices, and zero communication. My original plan was to get them to put lenses in the frames I chose but I felt that that process would be extremely slow and difficult so have gone elsewhere. It’s been a month from ordering to now and the return still hasn’t been resolved - I only bought off-the-shelf, in-stock frames!If you know the exact frames you want and can’t find them elsewhere for similar price then go for it. But if somewhere else offers them or you’re wanting to try out and return then I’d avoid because you won’t be able to communicate with this company if you need to.
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