I just want to let everyone ordering from this company to beware of misleading and dishonest tactics concerning their return policy. The website clearly states that you have 30 days to receive a full refund in the event that you are unsatisfied with your purchase. When I sent them an email saying I was requesting a refund from them, it took them three days to respond to me. This was after I sent emails to their general service address, their UK address, and the email form on the website itself. I received a pair of frames with prescription lenses. When the glasses arrived, I noticed that the left arm of the frames was loose and creaky where it attached to the rim. The right side was tight and not creaky. The response I received was clearly evasive and intended to deter returns. The response said I would receive 100% of the frames' value, but only 50% of the lenses. I searched their website far and wide, and could not find any area where this was stated in their return policy. Every return policy on their website said that I could receive 100% of the value if I was unsatisfied in 30 days. The email response also stated that I would ONLY receive the refund if I included both the plastic sachet that came in the case containing a little cheap microfiber cloth (clearly a "Gotcha" tactic) and the original box that the case was sent in. First of all, these were details that could be found NOWHERE on the return policy on their website, secondly, who keeps the original cardboard shipping box that the glasses are sent in, and thirdly, why would it be a material difference if the case was sent in a different box or didn't contain a plastic sachet and cloth that cost the manufacturer under a dollar? I'm calling shenanigans on this website. The eyeglasses I purchased from them cost me 280 dollars. They were the most expensive pair of glasses I have ever bought.
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