I purchased a vehicle from Vision Motors Direct Ltd in December 2025.
The vehicle was later rejected under the Consumer Rights Act 2015 and the purchase price was eventually refunded after the car was returned.
Unfortunately the process was extremely stressful. Communication was poor, responses were slow, and I repeatedly had to chase for updates regarding the refund.
An extended warranty (£499) was also sold with the vehicle. I cancelled this within the 14-day cooling-off period with no claims made. The warranty booklet clearly states that cancellations within 14 days should not incur any financial penalty.
Despite this, the dealership has refused to process the refund for the warranty. 3 Months have pass and I therefore now have to consider taking legal action to recover this amount.
I also discovered that the dealership is not registered with The Motor Ombudsman, which means there is no independent dispute resolution available through that route.
Overall my experience with the customer service was very disappointing and unnecessarily stressful.
Claim your business profile now and gain access to all features and respond to customer reviews.
