visionapartments.com

1.4
1.4 Based on 55 reviews

Serviced apartments for rent worldwide. Take a look and find a furnished and fully equipped home....

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ronronoha13
Would've been a decent place to stay, but turned out a pain

I stayed at Visionapartments Geneva Gare. It would have been a good place to stay, but I had a horrible experience in terms of security.The room turned out ok. Cosy, clean, with comfy bed and a proper bathroom. Check-in was fully remote (via emails), with access code provided prior to arrival. The people I met at the reception (note that it doesn't work 24/7!) were cheerful and friendly - unlike those I exchanged emails with.Free public transport tickets were supplied, as it is with all legal accommodations within the canton of Geneva. Perfect location, within minutes from the main (Cornavin) station on foot.As for the outbalancing drawbacks, there came absurd policies, which violate not only the law but also common sense: I was forced to provide full, uncensored scans of our passports in order to be checked in, otherwise the booking would get cancelled. This is a dire violation of collecting minimum personal data principle and, obviously, a potential cyber security threat.Furthermore, a day before my payment was processed, someone accessed the host's Booking.com profile and sent me a fraudulent message with a phishing link which could have stolen my credit card details had I not been vigilant.A cherry on top is my post-booking experience. I requested an invoice via email, providing the exact data I needed as remarks on the document to have it settled. The customer service agent ignored me altogether and replied with a general invoice that their system generated and did not even bother to write "sorry, it's impossible" as if nothing had happened.If only the company's policies were tad more reasonable, I would have gladly ranked it much higher...

2
Date of experience: Sep 23, 2023

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