Review Time
On the day I moved in Switzerland having a midium class apartment booked for a month, having no contact from the company, after my intervention they cancelled my reservation due to overbooking. I was assured I will be given another apartment same class, but nobody contacted me. I went myself to the office but they said they have nothing to offer at once, so I needed to move and move and move again to much lower standatd 1room apartments in a cellar or at the attic instead of 2 rooms with a balcony. Being a new person in CH and waiting for most of the documents comming via post it was a nightmare. Moreover Visionapartments promised to pay my taxi from one place to another. They gave me a prepaid card for 20chf, that covered half way from the first place to another, but not the second move. My worst customer service experience ever. Not reliable at all. Stay away!
SCAM - Complete mismatch with the photos and smells like mold! The only good thing is the location.The photos of the rooms on Booking.com have absolutely nothing to do with reality. The staff is extremely rude (if you can even find them). The rooms are actually incredibly old, very poorly furnished, and smell of dampness and mold. When you ask the reception why the apartment you rented through Booking.com looks nothing like the reality, they tell you that the photos are just for illustrative purposes and that it's Booking.com's fault, not theirs. HOWEVER, they immediately offer you a slightly better apartment/room for double the price. Don't be fooled - within a 100-meter radius, there are at least 4 other hotels with a much, much higher quality of service. These people are outright scammers and liars. *** SCAM ***
I recently stayed at VISIONAPARTMENTS in Basel and unfortunately, it was a very disappointing experience.The room smelled strongly of cigarette smoke, and the cleanliness was far below standard, with dusty surfaces, dirty walls, and even stained cups. To make matters worse, there was an unannounced party in the building on Saturday night that caused significant noise well past 11:00 PM.What is most frustrating, however, is the management's response. I tried to call multiple times during my stay to resolve these issues or request a room change, but no one answered the phone.
I booked this accommodation via Booking.com. Around 30 minutes after the booking, I received a WhatsApp message containing a fraudulent link that led to a website perfectly imitating the Booking.com payment page.The fake site even displayed my exact check-in and check-out dates, which was extremely concerning.Had I entered my credit card details, my card would have been compromised. This completely destroyed my trust in the property, as the message was clearly a phishing attempt.For personal safety reasons, I decided not to stay at the accommodation and immediately requested a cancellation. Despite involving Booking.com support and explaining the security issue, the property refused to cancel the booking.I did not check in, did not stay at the property, and did not use any services. Nevertheless, the accommodation showed no willingness to resolve the situation after such a serious incident.I strongly advise future guests to be cautious, especially regarding unexpected payment requests or external links sent via WhatsApp.
Please don't book at Vision Apartments. I booked a stay there and got a whatsapp message supposedly from their team asking for payment. The text looked authentic and had information that only could have come from my booking with Vision Apartments. Thankfully I didn't enter my details, however a month later and I'm still getting scam attempts. Strongly do not recommend, please don't book here. Vision apartments admitted data breach, but doing nothing to make it right.
I booked an apartment for a couple of nights, price was low for Zurich but didn't think much of it. Once I checked in my wife noticed that the toilet seat had some stains. She tried to clean it out but the stains stayed. We didn't think much of it beside the place needing more maintenance. Now after two weeks vision apartments is emailing me directly asking me to pay for the toilet seat for 295 francs!
I booked an apartment for a couple of nights, price was low for Zurich but didn't think much of it. Once I checked in my wife noticed that the toilet seat had some stains. She tried to clean it out but the stains stayed. We didn't think much of it beside the place needing more maintenance. Now after two weeks vision apartments is emailing me directly asking me to pay for the toilet seat for 295 francs!
I booked an apartment for a couple of nights, price was low for Zurich but didn't think much of it. Once I checked in my wife noticed that the toilet seat had some stains. She tried to clean it out but the stains stayed. We didn't think much of it beside the place needing more maintenance. Now after two weeks vision apartments is emailing me directly asking me to pay for the toilet seat for 295 francs!
My husband and I booked a week's stay at Wolframplatz, Zurich. We have never booked anything other than hotels before, but we wanted a place with kitchenette to avoid dining out everyday, so we picked Vision Apts. The online booking was easy, the code worked right at 3pm, we were right beside the train, there is a gym in the building, the laundry had about 10 washers and dryers, the bathroom was big, everything we needed was provided in the little kitchenette, and the elevators and hallways were spotless and always smelled freshly cleaned. We were within walking of a small mall, grocery stores, sporting venues, hiking and parks. We will definitely re-book with Vision Apts if we travel to Europe again. Only (slight) drawbacks; the couch was not very comfortable, and the stove top kept shutting off while we were cooking.
My husband and I booked a week's stay at Wolframplatz, Zurich. We have never booked anything other than hotels before, but we wanted a place with kitchenette to avoid dining out everyday, so we picked Vision Apts. The online booking was easy, the code worked right at 3pm, we were right beside the train, there is a gym in the building, the laundry had about 10 washers and dryers, the bathroom was big, everything we needed was provided in the little kitchenette, and the elevators and hallways were spotless and always smelled freshly cleaned. We were within walking of a small mall, grocery stores, sporting venues, hiking and parks. We will definitely re-book with Vision Apts if we travel to Europe again. Only (slight) drawbacks; the couch was not very comfortable, and the stove top kept shutting off while we were cooking.
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