visionapartments.com

1.4
1.4 Based on 55 reviews

Serviced apartments for rent worldwide. Take a look and find a furnished and fully equipped home....

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Jacqui
They made me pay for damage I did not cause.

I stayed for a week in a flat in Zurich. There was a broken ceramic toilet brush holder on my arrival, that I did not think much of. However after checking out, I received an invoice for 76 CHF. The customer support was not helpful at all, they repeated over and over again that according to their T&C's damages not reported within 3 days must be paid for. They did not comment on the fact that I did not break it, or attempted to help in any way. It turned the whole experience into a horrible one.The sad thing is that I paid for a mistake made by their cleaning staff, they should have reported the damage (or maybe they made it, will never know).

1
Date of experience: Apr 26, 2024

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