visiondirect.co.uk

4.5
4.5 Based on 40 reviews

Buying contact lenses online is a lot more convenient with VisionDirect.co.uk. As the no.1 rated UK contact lens seller on Trustpilot, we deliver great prices and an award-winning service to thousands of happy customers every week....

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Wilson Hughes
Frustrating experience with delays

I had a terrible experience. I ordered during the early Black Friday weekend, expecting delivery on Dec 6. There were no updates for over a week, and when I checked, I was told it would arrive as planned. It didn’t, and I was informed later that they were still waiting for the manufacturer. Eventually, it shipped on Dec 8, but the next day it was returned due to an 'incomplete address,' which was incorrect since my address was accurate. They acknowledged the mistake but stated a refund could only be processed once the package was returned to them, with no option to resend. I had been waiting for those lenses for two weeks, and I’m concerned about future orders. I recommend avoiding this service unless you’re ordering popular lenses.

1
Date of experience: Dec 09, 2025

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Business Details

  • Buying contact lenses online is a lot more convenient with VisionDirect.co.uk. As the no.1 rated UK contact lens seller on Trustpilot, we deliver great prices and an award-winning service to thousands of happy customers every week.

  • email help@visiondirect.co.uk
  • call 02077685000
  • language https://www.visiondirect.co.uk

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