I had a terrible experience. I ordered during the early Black Friday weekend, expecting delivery on Dec 6. There were no updates for over a week, and when I checked, I was told it would arrive as planned. It didn’t, and I was informed later that they were still waiting for the manufacturer. Eventually, it shipped on Dec 8, but the next day it was returned due to an 'incomplete address,' which was incorrect since my address was accurate. They acknowledged the mistake but stated a refund could only be processed once the package was returned to them, with no option to resend. I had been waiting for those lenses for two weeks, and I’m concerned about future orders. I recommend avoiding this service unless you’re ordering popular lenses.
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