visiondirect.co.uk

4.5
4.5 Based on 40 reviews

Buying contact lenses online is a lot more convenient with VisionDirect.co.uk. As the no.1 rated UK contact lens seller on Trustpilot, we deliver great prices and an award-winning service to thousands of happy customers every week....

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Average Rating

4.5

/
5

40 Reviews

5 Star
81%
4 Star
9%
3 Star
2%
2 Star
4%
1 Star
4%

All Reviews

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Review Time

Kaz Hollowell
This company is honestly one of the most efficient and easy to deal with businesses I’ve ever come a

This company is honestly one of the most efficient and easy to deal with businesses I’ve ever come across. Once you’ve added your prescription, it remembers everything and re-ordering every three months as I do, is just an easy one click. if I order it in the evening, I very often get them delivered the next day and my granddaughter absolutely loves the sweetest that they added in to the box. It’s just easy I don’t have to think about it. I absolutely love the reminders that come through a couple of weeks before I’m due to order. it’s just very clear very consistent. Just brilliant 10 out of 10.

5
Date of experience: Feb 19, 2026
Bhaskarrai
Excellent Price, Easy to order online. Delivery is tracked and next day & was free too. Product is t

Excellent Price, Easy to order online. Delivery is tracked and next day & was free too. Product is top quality. I am happy. I always order with Vision Direct since I placed my first order with them over 8 years ago. It is excellect company with excellent customer service.

5
Date of experience: Feb 17, 2026
Pim and Julia P
I ordered a few lenses to try and i thought they were dreadful. However, i have removed the previous

I ordered a few lenses to try and i thought they were dreadful. However, i have removed the previous review as i managed to use them and reordered quite a few more. so far so good. Apologies for the premature review. I will see how they go.

5
Date of experience: Feb 06, 2026
Estie McCool
Excellent, efficient and quick service. Delighted with the quality and price of the contact lens sol

Excellent, efficient and quick service. Delighted with the quality and price of the contact lens solution and container is a sensible design, which doesnt tear my lenses. Always an excellent service from Vision Direct!

5
Date of experience: Jan 28, 2026
rubiniu45
Consistent Quality and Fast Delivery

I have been purchasing my contact lenses from a certain provider for several years now. My lenses are consistently available and arrive promptly. The prices are excellent, and I even receive a complimentary packet of sweets with my order! I highly recommend this service.

5
Date of experience: Jan 18, 2026
Cedric F.
Quick delivery, but a concern with included items.

The shipping was impressively fast. I typically order my contacts for next-day delivery. However, I was disappointed to find a bag of sweets included with each order. As a vegetarian, I am not pleased to receive products containing animal gelatin. I have reached out to request that they stop including these sweets, but my concern has not been addressed.

4
Date of experience: Jan 02, 2026
Wilson Hughes
Frustrating experience with delays

I had a terrible experience. I ordered during the early Black Friday weekend, expecting delivery on Dec 6. There were no updates for over a week, and when I checked, I was told it would arrive as planned. It didn’t, and I was informed later that they were still waiting for the manufacturer. Eventually, it shipped on Dec 8, but the next day it was returned due to an 'incomplete address,' which was incorrect since my address was accurate. They acknowledged the mistake but stated a refund could only be processed once the package was returned to them, with no option to resend. I had been waiting for those lenses for two weeks, and I’m concerned about future orders. I recommend avoiding this service unless you’re ordering popular lenses.

1
Date of experience: Dec 09, 2025
Eudora Sanders
Excited to find prescription colored contacts!

I was looking for colored contacts and was thrilled to find that they offer prescription options. I placed my order and, while checking the delivery time, realized I had made a mistake with my prescription. I called the support team, explained my error, and they quickly re-ordered for me. The process was hassle-free, easy to reach out to, and everything was handled swiftly. Fantastic experience!

5
Date of experience: Dec 08, 2025
Linda
Always a fast efficient and reliable…

Always a fast efficient and reliable service Easy system to navigate Great company

5
Date of experience: Dec 04, 2025
Allison
Ease of ordering and quick delivery.

5
Date of experience: Dec 04, 2025

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Business Details

  • Buying contact lenses online is a lot more convenient with VisionDirect.co.uk. As the no.1 rated UK contact lens seller on Trustpilot, we deliver great prices and an award-winning service to thousands of happy customers every week.

  • email help@visiondirect.co.uk
  • call 02077685000
  • language https://www.visiondirect.co.uk

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