I ordered an open-box stereo for my car from the website, but there was no explanation of what 'open box' meant. I received a used stereo with a dent in the corner. I quickly submitted a support ticket to initiate a return, but after a few follow-ups requesting photos of the damage, I heard nothing further. It's been two weeks without any emails, and when I attempted to call, the wait times were excessive. There’s also no option to return items in person at a store. This has been a very frustrating experience; I recommend purchasing from a physical location instead, as the online return process is a hassle with the current support system.
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Visions Electronics is a Canadian consumer electronics retailer founded in 1981.
