visions.ca

1.6
1.6 Based on 41 reviews

Visions Electronics is a Canadian consumer electronics retailer founded in 1981....

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Average Rating

1.6

/
5

41 Reviews

5 Star
12%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
86%

All Reviews

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Review Time

Laurel Carter
Disappointing experience with an open-box stereo purchase

I ordered an open-box stereo for my car from the website, but there was no explanation of what 'open box' meant. I received a used stereo with a dent in the corner. I quickly submitted a support ticket to initiate a return, but after a few follow-ups requesting photos of the damage, I heard nothing further. It's been two weeks without any emails, and when I attempted to call, the wait times were excessive. There’s also no option to return items in person at a store. This has been a very frustrating experience; I recommend purchasing from a physical location instead, as the online return process is a hassle with the current support system.

1
Date of experience: Jan 12, 2026
Gorden Anderson
Extremely disappointing order fulfillment

My experience with this company has been very frustrating. I ordered a large TV during a sale, and although some items arrived, the TV is missing after over a month. Customer service is unresponsive, and it takes weeks to get replies. It's hard to believe a company like this can provide such poor service. I’m relieved I can dispute the charge, but now I have to pay much more to buy the TV again. I would not recommend shopping here.

1
Date of experience: Jan 09, 2026
Linus Kelly
Completely awful experience with this company

This has been an utterly disappointing experience with this company. I ordered a large TV during a holiday sale, and while other items arrived, the TV has gone missing for over a month. Their customer service is non-existent; they don't answer calls and take weeks to respond to online tickets. It's shocking that a company of this size can have such terrible service. I'm grateful for credit card disputes, but now I have to pay significantly more to get the TV again. I will never shop here again.

1
Date of experience: Jan 09, 2026
Macy
1-star reviews are not visible

I have submitted two 1-star reviews, but they don't appear for the products. It seems they are not accepting negative reviews, which makes their review system feel like a scam!

1
Date of experience: Jan 05, 2026
Arnaut Sanders
Awful customer service experience

They never return calls after messages are left. I've been waiting over six months for a refund that I paid insurance for. It's incredibly frustrating.

1
Date of experience: Dec 29, 2025
Philip Howard
Better to shop online than in-store

The promotions are worth checking out online, but I had a bad experience with a recent order. They didn't honor a promotion for a charger. It's best to order online for in-store pickup bonuses. If you go to the store and the item is out of stock, they'll order it for you, but you won't get the pickup bonus. Avoid going in-store if you want to save money.

1
Date of experience: Dec 17, 2025
Frustrating online shopping experience

The online store is extremely disappointing. I ordered a phone case and screen protector, but they shipped separately. The screen protector took ages to arrive, and delivery was an issue. The phone screen was lost in transit. I will not shop here again and do not recommend it to others.

1
Date of experience: Dec 11, 2025
Honor
Order issues with online purchase

I purchased a camera online with expedited shipping for a gift. Two weeks later, there's no sign of it, and the order status is 'on hold.' After submitting a ticket and waiting on hold, I learned the item was a final sale and I have to wait 4-6 weeks because they sold it without having it in stock. This is unacceptable.

1
Date of experience: Dec 11, 2025
Jordie Clark
Incompetent customer service

Their customer service is severely lacking. You can't reach a real person, and the wait times are ridiculous. I've spent hours trying to get assistance, only to be disconnected or ignored. Email support is just as slow, taking days for responses.

1
Date of experience: Dec 08, 2025
Osric L.
Unwelcoming store experience

I picked up an online order today and felt completely unwelcome. The staff member was indifferent and handed me my card without any courtesy. There was no acknowledgment or friendliness, making the experience quite unpleasant.

1
Date of experience: Dec 08, 2025

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Business Details

  • Visions Electronics is a Canadian consumer electronics retailer founded in 1981.

  • language https://visions.ca

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