I recently had a difficult experience with a TV purchase from Visions Electronics. I bought an LG QNED92, but unfortunately I received three defective TVs in a row, all with the same issue (dust or marks inside the screen).
To be fair, the store manager Chad was helpful and professional, and he tried to assist throughout the process. I have no complaints about the staff at the Hamilton store.
However, the overall experience was very inconvenient. I had to make four trips from Niagara to Hamilton, carrying and exchanging large TVs each time. This took a lot of time and effort, especially during the winter.
Eventually Visions confirmed with the manufacturer that the TVs had a manufacturing defect, and they processed a full refund.
What disappointed me was that after this long process and multiple defective units, Visions only offered a very small discount (about $70) if I wanted to buy another TV. Considering the inconvenience and the confirmed defect, I hoped the company would try to make the situation right in a better way.
Because of this experience, I decided not to purchase another TV from Visions.
Again, I appreciate the effort from the store staff, but I believe the company should do more for customers when multiple defective products from the same batch are sold.
Claim your business profile now and gain access to all features and respond to customer reviews.
Visions Electronics is a Canadian consumer electronics retailer founded in 1981.
