I utilized a platform to apply for a tourist visa for New Zealand (NZeTA) and encountered a very frustrating situation. The primary issue was the lack of pricing transparency. Throughout the application and payment process, the total cost was not clearly communicated. I believed I was paying the standard amount related to the NZeTA, only to find my card charged a significantly higher amount (much more than I anticipated). I did not agree to pay that total knowingly. Upon noticing the charge, I immediately requested a refund. I reached out to the support team several times, clearly stating my desire for a full refund and expressing that I would not pay any additional “fee” (it was suggested that there might be an extra USD 35 fee). In my opinion, charging an extra fee to process a refund after misleading pricing is unacceptable. I also had serious doubts about whether this service would actually deliver the visa. Due to the unclear communication and my overall experience, I felt uneasy about my application being processed correctly through official channels. To safeguard myself, I informed my card provider and blocked my cards as a precaution. Even after taking these steps, and despite the platform claiming to offer 24/7 service, I did not receive a proper response, and the expected refund did not arrive. The absence of genuine support or resolution strongly indicates that this service is not reliable.
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