Our rental company charged us for tolls despite toll pass saying they wouldn’t. They said they would resolve it for us but then asked us to get lots of information directly from the car company that cost us a lot in phone calls to the US. Then toll pass stopped answering emails so we were left out of pocket by quite a bit. I wouldn’t use again just because of the poor customer service when things go wrong. You are dealing with a company in the US so for UK visitors there’s already going to be problems if you need to contact them. And increasingly companies like Alamo, Sixt, Hertz ignore the toll pass and charge you anyway.
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