Review Time
Was frustrated with the $$ for daily charge + tolls using a rental car. How do tourist navigate with all the tolls especially in Orlando. Searched other options and found visitor toll pass. Called customer service to explain process so I understood exactly as I read it). Worked great! Made reservation, picked up at kiosk in MCO airport. Notified rental car both via phone & when picking up the car for them to turn off their transponder (VTP instructed & enter the plate# on the app). Returned the tag to the same kiosk at the airport. Invoice all correct. Great experience!!
Was frustrated with the $$ for daily charge + tolls using a rental car. How do tourist navigate with all the tolls especially in Orlando. Searched other options and found visitor toll pass. Called customer service to explain process so I understood exactly as I read it). Worked great! Made reservation, picked up at kiosk in MCO airport. Notified rental car both via phone & when picking up the car for them to turn off their transponder (VTP instructed & enter the plate# on the app). Returned the tag to the same kiosk at the airport. Invoice all correct. Great experience!!
Our rental company charged us for tolls despite toll pass saying they wouldn’t. They said they would resolve it for us but then asked us to get lots of information directly from the car company that cost us a lot in phone calls to the US. Then toll pass stopped answering emails so we were left out of pocket by quite a bit. I wouldn’t use again just because of the poor customer service when things go wrong. You are dealing with a company in the US so for UK visitors there’s already going to be problems if you need to contact them. And increasingly companies like Alamo, Sixt, Hertz ignore the toll pass and charge you anyway.
Waste of time, didn't pick up all the tolls but did some of them, so been charged by rental car company for the tolls plus a convenience fee and they've refused to refund due to a minor technicality, will just take a toll pass from rental company next time. Won't use again.
Please think carefully when getting a Florida Visitors Toll Pass . Arrived back from Orlando holiday Feb 25, paid VTP invoice, Happy chappy . Then out of the blue, two charges to my card from E-Toll, totalling $24. When comparing invoices from VTP and E-Toll, for some reason, three Tolls were not on VTP and charged by E-Toll + convenience charge.VTP is a great idea, but doesn't seem to work in practice. Found out in chat groups, that this happens more often than not.Paid more to Etoll for 3 missed tolls by VTP, than the whole 2 weeks tolls added together.Definitely buyers remorse.
It appears easy and "cheap" until they continue charging your card after you've taken the hang tag out of the window.and never reply to your emails for help. I'm on the hook for over $60 in charges and less than half are actually mine. Warning: removing the hang tag does NOT stop the tolls in the rental and there is zero customer service.
What I thought was a good idea proved to be not do. I was charged for toll fees that were incurred after I returned my rental car. I emailed copy of my rental agreement confirming this but the company did not refund me these charges. They completely ignored my request for refund. I live in uk and can’t follow up direct. Anyone using this service BEWARE
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