I activated my pass prior to leaving the rental car lot and received an email confirmation that my pass was active. A few days after I returned home, I received a "lane violation" bill saying that I did not pay a toll at one booth. What passes for "customer service" cannot fix their problem, so I was billed $14 ($4 toll and $10 "convenience fee") for what should have been an 86 cent toll.My advice is to bring several rolls of quarters with you, then use the cash lanes.
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