Person at kiosk was more interested in her phone than helping customers figure this out. Didn't explain that this is not for one way rentals. I ended the trip early when I realized that I didn't need it while I was on a weeklong cruise & updated it on my phone however it 'wasn't updated in our system' and I was charged an extra $25 for a week while I was on the cruise. Customer service told me too bad, it's a self serve option and no refunds because they didn't do anything wrong, it was my fault. TERRIBLE customer experience. Will never recommend this to my worst enemy. You're welcome to whoever's tolls I paid that week.
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