I purchased a Vispring mattress some years back after a lot of testing and research. Given Visprings lengthy well-established history and proposed quality as well as is supposed 30-year warranty, it was a no brainer for me. I tried several Vispring mattresses in store and gained all the usual advice about weight supporting in relation to its firmness. After purchasing the mattress, I noticed quite a predominant ravine across the centre which has continuously disrupted mine and my partners sleep as we were pushed / rolled inwards. I also purchased several other Vispring care items like the Quilted Mattress Protector (I am on my third one of these now as the thread breaks down, as well as the wool mattress pad (and on my 3rd one as this sheds considerably) even though the supporting bed slats are abundant and way over the advised amount/spacing.I also followed Visprings guidelines and regularly rotated/flipped the mattress which didn't help. I placed a call to get this inspected given I was unsatisfied, for a technicians (a third party) appointment to inspect the mattress. Unfortunately, the technician just stated the mattress "was within tolerance" and that it would eventually settle given it was new. No real effort was made to understand my description of the issue, and unfortunately felt it was pushed to one side, indicating this was normal and would settle. I've never had a mattress which done this nor would I expect it from a quality supplier. The technician advised that I would just need to accept their inspection output and that would be the final. Therefore, stuck with a very expensive, uncomfortable and what would seem to be faulty mattress.A few years later having given time for settlement etc, one of the tufts had broken so again, a third-party technician was arranged to fix this. I utilised this appointment to re-inspect the faulty ravine as it had only become worse over the years and not settled. Again, the technician indicated the mattress was within the tolerance guidelines Vispring provide and that the ravine was down to sleeping in the middle of the mattress which was not and never the case. I explained to the technician this was present when I purchased the mattress and that I was informed by the previous inspection that it would eventually settle but had become worse. Again, there was not much discussion or advice provided in terms of getting this rectified, however, on this recent occasion I disagreed to the inspection output and he said I could raise this with Vispring direct.This led me here on TrustPilot to check out other reviews and seems like a lot of customers have similar cases (and had not seemed to get anywhere with Vispring direct). This is why I have decided to provide this information to any potential customers who might think about purchasing a Vispring mattress and to beware as its warranty is not all it seems as well as the quality of these expensive mattresses.
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Vispring's high-quality luxury mattresses are handcrafted in Devon, on the South West coast of England. Our master craftsmen use techniques refined over the course of a century, combining individually pocketed steel springs with the finest materials nature has to offer.
We’re so confident in our craft, that we offer customers a 30 year Vispring Guarantee.
