I will start this review with a caveat, we have owned three Vispring Devonshire mattresses in our lifetime and all but the last one have been spectacular. We had an issue with our last one and whilst any support was initially denied (settling was within tolerance), Mark from Vispring reached out and quite frankly gave us the best customer service that we have ever received. (He 100% deserves a bonus this year).We are now the proud owners of a new mattress and we now have the tools (regular turning and flipping) to help us keep the mattress in tip top shape for as long as possible. We were not made aware but natural mattresses will always settle and contour to the bodys shape and so moving forward, we can be a bit more careful. I don't need to wax lyrical about the mattresses because chances are if you have owned one or tried one in a furniture store you will know that their product is unbeatable. It's a British brand with a wonderful history and did you know they furnished the suites on the titanic? I sure didn't...Anyway, the mattresses and divans are excellent but in addition to that, the customer service is 100% perfect. What does that mean? It means you can buy a Vispring mattress knowing that you've got a 30 year guarantee which is backed up by the sharpest and most emphatic customer service team in the UK. Yes, they seem expensive but sleep is an investment. We spend a long time (cumulatively) in bed and it's important that we make the right choice when it comes to bedding, beds and mattresses. For the latter, just use Vispring. Thanks again for turning this frown upside down and we will continue to sing Vispring's praises at every opportunity.
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Vispring's high-quality luxury mattresses are handcrafted in Devon, on the South West coast of England. Our master craftsmen use techniques refined over the course of a century, combining individually pocketed steel springs with the finest materials nature has to offer.
We’re so confident in our craft, that we offer customers a 30 year Vispring Guarantee.
