I purchased a 1 year subscription (a very rash thing to do on my part, but there seemed to be a robust money-back promise, and there were a lot of enthusiastic reviews in the Apple Store). I really wish I hadn't bothered. I can't even get past the account creation process. I tried using their federated options - create account using Apple/ Google, and then I tried the old-fashioned email + password route. Every option just timed out. Wondering if perhaps an account had been created in the background as sometimes happens when the UI isn't working, I tried signing in. Same result - failed silently with no error message. I then tried using my phone browser - no joy, and then my laptop browser - seemed to allow account creation with Apple, but then prompted me to pay for a subscription. When I go through the setup process from scratch on my phone, I end up at the dreaded give-us-your-money screen. For the sake of trying EVERYTHING, I tapped Continue, only to be informed by my iPhone that I already have a 1 year subscription. At least SOMEONE knows this, if not the app developers themselves. I can't believe this absolutely dismal UX failure has been allowed to go into production. Perhaps the errors I'm experiencing are some kind of weird edge case, but I highly doubt that because there's absolutely nothing edge-case about my devices or the way I followed the UI flow. Now we'll see whether the process of getting a refund is any better...
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