I've frequently ordered from Vitacost for years. Only twice have I dealt with customer service. When my order arrived, I discovered an item was not what I ordered. It was a powder supplement and not in capsule form. I called Vitacost and the Rep that took my call barely spoke English and was disinterested in my issue and abrupt as she could be. She told me she would need permission from someone to credit my account and I would have to pay to return the product. The item I ordered would not be sent as a replacement and I would need to order the right item again without the discount I received for the wrong item. Only by spending $50 worth of other items that I don't need, would I receive free shipping after reordering the product again. So, I asked to speak to a manager. She refused. Finally, I insisted to speak to a manager. She kept me on hold for 15 minutes before I hung up. 10 minutes later, she called me just to say no manager would be available. Horrible customer service!I am delighted iHerb has acquired Vitacost and encourage them to fire the current customer service Reps who treat customers like crap.
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Buy discount vitamins, nutritional supplements, low carb, weight loss supplements and other health products from Vitacost. Vitacost sells top brand vitamins at wholesale cost. Save 33% - 75% on every nutritional product we carry. Why are you paying retail prices?
