I receive a dress that was way too small for its stated size. As exchanges are not offered I applied for a refund and filled in the online application through their returns portal . To complete the process I HAD to enter a tracking number which I duly did after returning it (£30) via Royal Mail. I got a conformation email saying my return had been registered but would NOT be processed if you had chosen to send via Royal Mail. NO MENTION OF THIS ON THE RETURNS PORTAL This is totally unfair and speaks of fraud . So I’ve wasted £250 . How on earth can this be legal ?
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Welcome to VITA GRACE an online fashion boutique where you will find a carefully curated collection of clothing, jewellery and accessories. Our aim is to offer affordable luxury where style is synonymous with comfort.