Review Time
I wish I read reviews on this company before purchasing. After this experience, I will be doing this always!!!!
Ordered 2 dresses that took a month to arrive and I no longer needed them, tried to cancel and they said they couldn’t cancel as it was to be dispatched in a few days time. Customer service is not helpful what so ever. It is almost impossible to create a returns online yourself, I am
Now stuck with these dresses. Their returns policy makes no sense either.
PLEASE AVOID!!!!
Never again. Order arrived very late (after I needed it) and I was told that the item had to be returned by a date that is just 3 days after I received it for the return to be accepted. Pretty impossible when returning from Ireland to UAE! Also quoted over €90 to return an item worth €160. Cutting my losses and never ordering from this company again.
If I could give zero stars I would. This cowboy operation should be shut down. Don’t order anything from them! My order took months to come, I tried to cancel it before it came and was told I couldn’t, tried to return it when it finally came and was told it came under one of their many exceptions for returning so couldn’t be returned, even if you were allowed to return it it needs to be sent back to Dubai at a cost of £66, websites like this should not be allowed to operate in UK, it appears to be a UK based shop with GBP prices and turns out they are over in Dubai doing what the like and cant be held to account. The only comfort is I’m not the only one who has been done by them although I wis I had seen these reviews first!!!
Poor communication and refusal to process a timely cancellationI am extremely disappointed with the level of customer service at Vita Grace. I placed an order on Jan 14th and requested a cancellation on Jan 16th—well before the item was dispatched—as it would not arrive in time for a trip on Jan 22nd.Despite chasing them every single day since then, I have been met with total silence after one initial "we are checking with the warehouse" email. It is now Jan 20th, and my request is still being ignored. It is much simpler for a company to cancel a processing order than to force a customer through a return and refund cycle, yet they are making this unnecessarily difficult.Avoid this brand if you expect timely communication or reliable customer support. I am now forced to involve my bank to stop the charge. Unacceptable.
I would give zero stars if I could! I haven’t received my order. Their customer service team is useless. They don’t give straight answers and then when they do it’s not correct information! I have waited over a month for a delivery and still nothing. I’ve asked for a full refund as I paid £10 in delivery fees also! Have not had a response from that either! Avoid buying from this company. It’s a shambles!
Shocking customer service ordered a coat which did not say pre order as I wanted it the same week paid £10 postal this was 10th dec contacted them around 19th as I wanted it for a holiday on the 28th said it was due 29th o said cancel the order they said they can’t . Arrived while I was away and tried to return and will not accept as you have 7 days to return. They knew my situation and still weren’t will to take a return . The coat is far too big and it’s cheap faux fur like a blanket .
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Welcome to VITA GRACE an online fashion boutique where you will find a carefully curated collection of clothing, jewellery and accessories. Our aim is to offer affordable luxury where style is synonymous with comfort.
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