Poor communication and refusal to process a timely cancellationI am extremely disappointed with the level of customer service at Vita Grace. I placed an order on Jan 14th and requested a cancellation on Jan 16th—well before the item was dispatched—as it would not arrive in time for a trip on Jan 22nd.Despite chasing them every single day since then, I have been met with total silence after one initial "we are checking with the warehouse" email. It is now Jan 20th, and my request is still being ignored. It is much simpler for a company to cancel a processing order than to force a customer through a return and refund cycle, yet they are making this unnecessarily difficult.Avoid this brand if you expect timely communication or reliable customer support. I am now forced to involve my bank to stop the charge. Unacceptable.
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Welcome to VITA GRACE an online fashion boutique where you will find a carefully curated collection of clothing, jewellery and accessories. Our aim is to offer affordable luxury where style is synonymous with comfort.