Product received from China has a different name on it - Fever Knee Massager instead of Vita Knee Relieve - and does not produce any warmth as advertised. Vibration works and numbers appear on attached control module but no warmth is ever generated. Straps are much too short to go around any adult knee. All packaging contains the Fever Knee Massager name and the Vita Knee Relieve product or company name is never mentioned. The package insert is not helpful and is written by someone who doesn't understand English - comically unintelligible.In order to return for promised money back you must provide the shipping receipt - but NO RECEIPT was included. Customer Service phone number is AI and hung up on me. Emails to the 2 different Support emails are not answered; Support is non-peopled and unhelpful and likely non-existant. Varying business addresses now make it look like I was scammed. Don't believe the review document at consumerlifetips.com because it is likely incentivized as part of the scam network.
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