I never had any issues before Harry & David purchased Vital Choice. Now, it's Horrible Customer Service!I placed an order on July 15, 2024 and paid $402.97 with the understanding that my Cases of 7.5 oz cans would arrive approximately 10/17/2024.It's now 11/17/2024 and Vital Choice has not communicated with me at all, even though they have my Phone Number and Email. If I owed them money, I guarantee they would be communicating but I guess it is not important when they already have the money.So, I called them today and the representative says " it's still on Back Order and they do not expect it until October of 2025!Yes, October 2025!When was I going to find out?Had I not called, they would have drug it on forever.How many other people are waiting like me?I got my Refund and kindly asked to be "Removed from any and everything to do with Harry & David". If this is how they do business, I want nothing to do with anything they have.There are other brands that do not take 1 year and 3 months (may be more - they were not sure as to when they would have it, that was a guesstimate.We live with all the talk of AI and Cars that drive themselves but not one can pick up a phone or email a customer to inform them of further delay?I am taking my business elsewhere.
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Vital Choice is a trusted source for fast home delivery of the world's finest wild seafood and organic fare, harvested from healthy, well-managed wild fisheries and farms.
