Review Time
Have been ordering from Vitala Choice for over 20 years. Since acquired from 1-800 flowers, Harry & David the quality and service is no longer what it was.Too bad it used to be terrific.Got a recent order and it was tough among other issues. Last order. Will never use them again.
Used to be a great company before they sold. Prices are high and frozen fish is great. The pantry items have awful dating. I can get 2 year dating on some grocery store tuna, but less than 3 mos from Vital Choice. They are kind enough to send you more if u call this out....but it had the same 3 mos dating, now 1 week less!! How much tuna can one eat in 3 mos? The system does not show dating. So you have no idea how long they have been sitting in the warehouse....years? Makes me wonder how old the frozen fish is? Got a smoked salmon to serve for the holidays with 15 days of dating on it. That's the kind of stuff you find on the discount shelf, not paying top dollar for.
The company had been a 5 out of 5 stars. But that is changing quickly. Now you place an order and they say delivery will be 3 weeks away. But in 3 weeks they claim say delivery will be another 2 weeks away. And talking to customer service results in you being told they are not selling items they do not have. Well if they had the item why does it take 6 weeks to ship it.
This used to be a great product, but the new ownership is a disaster. The supplements are worse than before (lower EPA and DHA) and cost more. My orders have been inexplicably canceled, altered, delayed, and consistently messed up. With my most recent order, I literally had to call 1-800 Flowers five different times to get their people to correct the order that they kept messing up. I finally just canceled all orders, and I will be going with another vendor. 1800flowers is an absolutely horrible company that has gutted this once great company. I advise avoiding this company at all costs.
In the summer 2024 I ordered fish and salmon oil. It took a long time to arrive and the fish came eventually but without warning and no updated tracking. The salmon oil came a month late. Aug 2024 I reordered the salmon oil thinking it would take a month to arrive. January 2025 it still hasn't arrived and they changed my estimated arrival at the date for the fourth time. The most recent ETA was February 1, 2025. I just found out that they canceled my order January 1st but did not refund me. They claimed they already did refund me via PayPal. They are trying to keep $125 and that just stinks. I'm getting the runaround from the company. They can't prove have they refunded me. PayPal has no record of any refund from vital choice (or their parent company Harry and David or 1800Flowers) but only the initial charge from 5 months ago. PayPal is now getting the runaround from them. I would not do business with them again. Very shady business dealings. As an I'm sorry for jerking you around they offered to sell me a fruit basket for 40% off, the nerve of them!
Since the purchase of vital choice by 1800 flowers, it is horrible. I just called customer service which had been outsourced to the Philippines. I couldn't even hear for the loud laughing and partying going on in the back ground. I mentioned it several times. Agent seemed unconcerned. I have been ordering vital choice for 20+ years. The supplements were the best, used everyday for this 20+ years. They are no longer available. When the fish arrives because it is now shipped different it's not hard frozen. Maybe 1-800- flowers and Harry and David should have stick with that. Seriously troubled about the decline. My heart Dr. Even got on these supplements because of me. He said all the Dr. At the heart hospital we're on. I just used my last bottle and did not know they weren't selling supplements anymore. Also the fish is now from Pacific Northwest, not so much Alaska. Boo really sad about this.
I never had any issues before Harry & David purchased Vital Choice. Now, it's Horrible Customer Service!I placed an order on July 15, 2024 and paid $402.97 with the understanding that my Cases of 7.5 oz cans would arrive approximately 10/17/2024.It's now 11/17/2024 and Vital Choice has not communicated with me at all, even though they have my Phone Number and Email. If I owed them money, I guarantee they would be communicating but I guess it is not important when they already have the money.So, I called them today and the representative says " it's still on Back Order and they do not expect it until October of 2025!Yes, October 2025!When was I going to find out?Had I not called, they would have drug it on forever.How many other people are waiting like me?I got my Refund and kindly asked to be "Removed from any and everything to do with Harry & David". If this is how they do business, I want nothing to do with anything they have.There are other brands that do not take 1 year and 3 months (may be more - they were not sure as to when they would have it, that was a guesstimate.We live with all the talk of AI and Cars that drive themselves but not one can pick up a phone or email a customer to inform them of further delay?I am taking my business elsewhere.
I have ordered from Vital Choice for years. Ran into my first serious problem and desperately needed to speak with customer service about sending products to a different address since it did not look like they were going to make the original date. I spent almost two hours on hold before I was disconnected. During the entire hold period I had to listen to endless advertisements for other companies. In the meanwhile I was trying to use the chat function asking for help as well. The customer service person did not seem to speak or understand English very well and after quite some time she told me she had to transfer me to a specialist. I waited for a very long time for someone to come on before giving up on the chat option. Given the high price of these products, it's inexcusable that there is a complete lack of customer service when something goes wrong.
We had the neighbors over for a triple birthday poké party and used Vital Choice poké kitsm one with ahi tuna and the other sockeye salmon. And the crowd went wild! The party was a big success, and did I say that the neighbors are from Japan? And if the Japanese say fish is top-notch, then it's top notch! Thanks Vital Choice for making the event great!
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Vital Choice is a trusted source for fast home delivery of the world's finest wild seafood and organic fare, harvested from healthy, well-managed wild fisheries and farms.
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