I have ordered from Vital Choice for years. Ran into my first serious problem and desperately needed to speak with customer service about sending products to a different address since it did not look like they were going to make the original date. I spent almost two hours on hold before I was disconnected. During the entire hold period I had to listen to endless advertisements for other companies. In the meanwhile I was trying to use the chat function asking for help as well. The customer service person did not seem to speak or understand English very well and after quite some time she told me she had to transfer me to a specialist. I waited for a very long time for someone to come on before giving up on the chat option. Given the high price of these products, it's inexcusable that there is a complete lack of customer service when something goes wrong.
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Vital Choice is a trusted source for fast home delivery of the world's finest wild seafood and organic fare, harvested from healthy, well-managed wild fisheries and farms.
