I am livid with how I have been treated just as I'm facing major surgery!! I was under a corporate policy and had surgery authorised under that. I then left the company and took the policy over myself (costing me £500 per month!). 3 days before the surgery, I get a call to say that they are transferring the claim over to a new policy/claim number and that I'll have to pay a £500 excess for the new claim, despite the fact that I had already paid an excess for the same claim under the old policy.
I then get a letter about my surgery 2 days before the surgery is due to take place, when I have already started preparation for it with my diet, laxatives etc and am feeling like utter shite! The letter only authorises half of the procedure and not the full procedure needed, which was previously authorised under the old policy.
This is the last thing that I need when I am about to have Major surgery, feeling really unwell and rushing to the bathroom every 5 minutes to be sick.
You have NO IDEA the stress that this has now put me under so close to surgery trying to sort this out!
Why are you charging me an excess TWICE for the same thing, and how hard can it be to transfer across surgery that had already been authorised onto a new policy???
THIS IS THE LAST THING THAT I NEED!!!!!!!
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