The app simply does not function; it fails to download the books I purchased. When I reached out for support, I was met with an AI chatbot. After explaining my situation, I was directed to what they call a 'team member.' This person seemed to be another AI, as they just copy-pasted responses without addressing my concerns. They insisted I download the application again, despite already showing proof that it was running. It’s baffling that a company like this can operate under such circumstances.
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