I had a very disappointing experience with Vitamin360.My order (placed on 23/11/2025) was supposed to be delivered on 27/11/2025, but due to courier redirection to a pickup point in another town (despite available pickup points in my town), I was unable to collect it. I do not drive. As a result, I only received my package in January, more than six weeks late.When the order finally arrived, one of the vitamin products had an expiration date of 12/2025. I bought it for a three-month supplementation, but because of the excessive delivery delay, it was already unsuitable for its intended use. While technically “within date”, the remaining shelf life made normal use impossible.What is most disappointing is the company’s response. Vitamin360 refused any refund or replacement, repeatedly stating that delivery delays are the courier’s responsibility and that their terms and conditions exclude compensation. They showed no willingness to acknowledge that customers should receive products that are fit for purpose when delivered, not just when dispatched.I would not recommend this company based on poor delivery handling, questionable stock practices, and a complete lack of customer-focused resolution when problems arise.
Claim your business profile now and gain access to all features and respond to customer reviews.
